Introduction to Good IT Practices
Course Overview:
This course introduces participants to the foundational principles and practices that ensure effective, secure, and efficient use of IT systems in an organizational environment. It focuses on essential areas such as cybersecurity awareness, data management, software use, system maintenance, and IT compliance to help non-technical professionals align with best practices in IT.
Course Objectives:
By the end of this course, participants will be able to:
- Understand the importance of IT best practices in daily operations
- Apply safe and effective practices when using IT systems and software
- Follow guidelines for data security, privacy, and access control
- Support organizational IT policies and compliance requirements
- Recognize and report common IT issues and threats
Who Should Attend:
- Administrative and office personnel
- Supervisors and team leaders
- Entry-level IT support staff
- Business users of IT systems
- Anyone responsible for handling digital tools and data
Course Outline:
Introduction to IT in the Workplace
- Role of IT in business operations
- Overview of common IT systems and tools
- Importance of IT best practices
Basic Cybersecurity Awareness
- Understanding threats: malware, phishing, ransomware
- Safe internet and email practices
- Secure password creation and management
- Reporting suspicious activities
Data Management and Protection
- Data classification and handling
- Secure file storage and sharing
- Backup and recovery basics
- Understanding data privacy laws and policies
Software and System Usage
- Licensed vs. unlicensed software risks
- Keeping systems and applications updated
- Efficient use of office productivity tools
- Mobile device management essentials
IT Maintenance and Support Practices
- Routine IT housekeeping tasks
- Identifying and reporting technical issues
- Working with IT support teams
- Reducing downtime and increasing system reliability
Compliance and IT Policies
- Overview of organizational IT policies
- Acceptable use policies and user responsibilities
- Introduction to IT governance frameworks (e.g., ITIL, COBIT)
- Aligning user behavior with IT compliance
Creating a Culture of IT Responsibility
- Promoting IT awareness across teams
- Encouraging secure and responsible IT use
- Leveraging IT to improve efficiency and communication